FAQs

All prices are in CAD

Contact Info

Goodwheelceramics@gmail.com
@Goodwheelceramics on Instagram

Shipping costs on my purchase?

We choose the cheapest shipping option that has tracking and insurance, and refund the overcharge. Depending on the order size, shipping is generally ~$20 within Canada and ~$25-30 within the lower 48. 

When will products be restocked?

It takes a lot of time to make pottery: throwing, trimming, first firing, glazing, second (or third) firing, plus the days of storing and control drying every piece in between steps. Restocks happen when we have enough pots ready to sell. Stay up to date through Instagram or add your name to the email list for the most important updates and early access to shopping store restocks. 

Are your products dishwasher and microwave safe?

Our pottery has been built for daily use: treat it mindfully but not too preciously and don't be scared to dishwash and microwave it (except for gold lustre). Do not put gold lustre products in the microwave. Dishwasher soaps may fade the gold so if you're worries about that consider handwashing these items.

Custom orders

Currently I am not set up to do very many custom orders, but I hope to be able to become more efficient and able to take on more custom pieces in the near future. If I have the time, material and ability I always like a challenge of doing something new, so just shoot me a message of your idea

How are sizes/capacities measured?

Pots are measured when filled to the rim in ounces. We provide approximate measurements in inches for items in the product description

Returns

If there is a problem with the order, please reach out to us as soon as possible and we will correct the issue.

Please note that each of my pieces are handmade and one-of-a-kind. No two pieces are exactly the same, even if you order a set (although I'm getting much better and they will be pretty close).

My piece arrived broken

If your order arrived damaged or if you have any questions please send us a message as soon as you can and we will fix the issue: Contact Us