FAQs

 

When will you have more _________ restocked?

Our common items such as half handle mugs, gold mugs and tumblers are produced routinely. Other pots such as butter bells, planters and steins are specialty pots that are just made less frequently. Website restocks typically happen every 6 weeks or so. 

Do you take custom orders?

Yes (ish)! We are a single potter operation over here. We work best in batches that often takes weeks to complete. If we have the time, material and ability to make your custom pot fit our schedule we will certainly do so, or give you an idea of when might be able to make it. Depending on the custom, please expect up to 6-8 weeks turn around time. 

How is shipping calculated?

Shipping is dependent on your order size and what size box we can fit your piece(s) into. We do our best to pack things safely and efficiently. Based on the weight of the box we choose the cheapest shipping option that has tracking. 

Are your products dishwasher and microwave safe?

Our pottery has been built for daily use: treat it mindfully but not too preciously and don't be scared to dishwash and microwave it (except for gold lustre). Do not put gold lustre products in the microwave. Dishwasher soaps may fade the gold so if you're worried about that consider handwashing pots with gold lustre.

My piece arrived broken

If your order arrived damaged or if you have any questions please send us a message as soon as you can and we will fix the issue: Contact Us