FAQs

When will you have more _________ restocked?

Our common items such as half handle mugs, gold mugs and tumblers are produced routinely. Other pots such as butter bells, planters and steins are specialty pots that are just made less frequently. Website restocks typically happen every 8-10 weeks or so. 

Do you take custom orders?

We’re unable to take on custom orders right now. We love a chance to develop an idea and experiment, but we find it hard to focus on the many other projects going on at any given time. What we make is constantly changing, so drop us a message with ideas and maybe we can make it happen in a future restock.

Washing your Half Handle Mug:
If hand washing, please make sure to hold the mug by its base to avoid putting pressure on the handle. Our glazes are dishwasher-safe, so we encourage dishwasher use. The design of the half handle is naturally a bit more fragile, so be careful not to knock it against anything.

Winnipeg pickup:

At checkout, select the ‘local pickup’ option. If using Apple Pay this option doesn’t show up so use the code “Local” to avoid paying for shipping.

Pickup is in the St. Vital area. You will receive a notification with pickup days and times during which you can choose a pickup time.

How is shipping calculated?

All orders are shipped with Canada Post (with tracking). Shipping is dependent on weight and the size box we can fit your piece(s) into. We do our best to pack things safely and efficiently. Differences in shipping are refunded if shipping is cheaper than what you paid. 

Are your products dishwasher and microwave safe?

Our pottery has been built for daily use: treat it mindfully but not too preciously and don't be scared to dishwash and microwave it (except for gold lustre). Do not put gold lustre products in the microwave. Dishwasher soaps may fade the gold so if you're worried about that consider handwashing pots with gold lustre.

My piece arrived broken

If your order arrived damaged or if you have any questions please send us a message as soon as you can and we will fix the issue: Contact Us